Elizabeth BoehmPrincipal Analyst
Online Healthcare Consumer Behavior & Adoption, Hospitals & Clinics, Healthcare Unbound, Consumers By Age, Senior Consumers, Healthcare & Life Sciences Customer Experience, Disease Management, Medical Devices, Health Plans, Healthcare & Life Sciences, Customer Experience, Consumer Healthcare
Liz primarily contributes to Forrester's offerings for the Customer Experience professional. Her research focuses on customer experience in regards to health plans, life sciences firms, and hospitals. She joined Forrester in 1997 and co-founded Forrester's healthcare and life sciences research practice in 1999.Liz leads Forrester's healthcare and life sciences research community, and her own research focuses on several topics within the area of healthcare customer experience. She works with national and regional health plans to improve Web site usability, and decision support for members, employers, providers, and brokers. Her research and consulting helps plans drive administrative efficiency and loyalty, as well as helping to uncover emerging best practices around technology-mediated wellness and disease management.Liz also leads Forrester's research on Healthcare Unbound — technologies in, on, and around the body that free care from formal institutions. This burgeoning technology field includes sensor technology, wearable computing, and home-based health and wellness monitoring solutions.Finally, Liz researches usability and technology adoption for seniors, as well as document and device usability, particularly as they relate to healthcare and life sciences.Liz has been a featured and highly rated speaker at national healthcare events. She is frequently quoted in such leading publications as The New York Times and The Wall Street Journal.
Before joining Forrester, Liz was a health extension volunteer with the Peace Corps in Burkina Faso.
Liz graduated from Amherst College with a degree in women's and gender studies.
Have Consumers Caught Up To Industry PHR Buzz? October 30, 2008 (Rating: 9) BookmarkPDF
Topic Overview: Member Experience For Health Plans September 22, 2008 (Rating: 7) BookmarkPDF
Healthcare Unbound's Untapped Potential August 15, 2008 (Rating: 9) BookmarkPDF
What Consumers Do With Health Risk Assessments July 16, 2008 (Rating: 9) BookmarkPDF
Incentives Entice Employees Toward Wellness June 16, 2008 BookmarkPDF
Device Usability For Seniors September 2009 Receive an alert when this document is published: email RSS
What Health Plans Do With HRAs January 2009 Receive an alert when this document is published: email RSS
Where To Get Help With Online HRAs February 2009 Receive an alert when this document is published: email RSS
Healthcare Unbound In The Global Marketplace June 2009 Receive an alert when this document is published: email RSS
